THIS TRAINING IS ONLY FOR GENERAL PRACTICE STAFF WORKING IN HARINGEY AND ISLINGTON.
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It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a key preventative tool. It forms part of a range of measures introduced to make the NHS a safer place to work. Clearly, it is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents occurring and preventing them from happening in the first place must be found.
This class room based conflict resolution training is for Clinical and Non-Clinical General Practice staff working in Haringey and Islington, whose work brings them into direct contact with members of the public.
– Identify the causes of communication break down and the importance of creating conditions for communication to succeed
– Identify the procedural and environmental factors affecting conflict situations
– Be able to recognise the warning and danger signals displayed by individuals during a conflict situation
– Identify the range of support, both short & long-term, available to those affected by a violent incident
– Utilise three communication models that would assist in dealing with different levels of conflict
– Summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two situations are same