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Crisis Escalation Planning – Challenging Conversations Full Day Workshop

2nd April 2019 @ 9:00 am - 5:00 pm

Haringey and Islington CEPNs

Registration: Please email your role, organisation and borough to training@communitymatters.co.uk

Timings: 9.30am to 5pm (Registration starts at 9.15am).

This training is for Health and Social Care Staff in Haringey and Islington only.

This is an interactive experiential communications course using talks, video demonstration and simulated patients or carers to help any attending health care professionals to explore alternative communication strategies to Bette manage challenging conversations.

Regardless of your particular challenge or profession, good communication lies at the heart of excellent patient care. The communication skills required can be learnt and adapted to your specific need.

The course will be run by a trained facilitator who is also an experienced hospital consultant to help each delegate to focus on their specific communication challenge. She will be supported by expert speakers and a trained actor.

This course has been very highly evaluated by previous attendees including community nurses, physiotherapists, pharmacists, occupational therapists and doctors from both primary and secondary care.

Learning objectives:

1. Increased ability to manage difficult conversations
2. Better understanding of new communication strategies and techniques
3. Increased confidence to have positive impact on the conversation flow

Details

Date:
2nd April 2019
Time:
9:00 am - 5:00 pm

Venue

Whittington Education Centre, The Whittington Hospital, Magdala Ave, London N19 5NF, UK
Magdala Avenue United Kingdom + Google Map

Details

Date:
2nd April 2019
Time:
9:00 am - 5:00 pm

Venue

Whittington Education Centre, The Whittington Hospital, Magdala Ave, London N19 5NF, UK
Magdala Avenue United Kingdom + Google Map