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Crisis Escalation Planning – Challenging Conversations Half-Day Workshop for Home Care Staff

23rd April 2019 @ 12:45 pm - 5:00 pm

Barnet, Camden, Enfield, Haringey and Islington CEPNs 

For Home Care Staff 

Registration: Please email training@communitymatters.co.uk providing your role, organisation and borough. 

Date and time: 23 April 2019, 1pm to 5pm (Registration starts at 12.45pm)  

Venue: Whittington Education Centre, Magdalena Avenue, London, N19 5NF 

Course Content: 
This is an interactive communications course using talks and video demonstration to help any attending health care professionals to explore alternative communication strategies to better manage challenging conversations. Regardless of your particular challenge or profession, good communication lies at the heart of excellent patient care. 

The communication skills required can be learnt and adapted to your specific need. 

The course will be run by a trained facilitator who is also an experienced hospital consultant to help each delegate to focus on their specific communication challenge. 

This course has been very highly evaluated by previous attendees including professionals from health and care sector. 

Learning objectives: 
Increased ability to manage difficult conversations 
Better understanding of new communication strategies and techniques 
Increased confidence to have positive impact on the conversation flow 

Details

Date:
23rd April 2019
Time:
12:45 pm - 5:00 pm

Venue

Whittington Education Centre, Magdalena Avenue, London, N19 5NF
United Kingdom + Google Map

Details

Date:
23rd April 2019
Time:
12:45 pm - 5:00 pm

Venue

Whittington Education Centre, Magdalena Avenue, London, N19 5NF
United Kingdom + Google Map