Barnet, Camden, Enfield, Haringey and Islington CEPNs
For Home Care Staff
Registration: Please email firstname.lastname@example.org providing your role, organisation and borough.
Date and time: 20 March 2019, 9am to 1pm (Registration starts at 8.45am)
Venue: Whittington Education Centre, Magdalena Avenue, London, N19 5NF
This is an interactive communications course using talks and video demonstration to help any attending health care professionals to explore alternative communication strategies to better manage challenging conversations. Regardless of your particular challenge or profession, good communication lies at the heart of excellent patient care.
The communication skills required can be learnt and adapted to your specific need.
The course will be run by a trained facilitator who is also an experienced hospital consultant to help each delegate to focus on their specific communication challenge.
This course has been very highly evaluated by previous attendees including professionals from health and care sector.
- Increased ability to manage difficult conversations
- Better understanding of new communication strategies and techniques
- Increased confidence to have positive impact on the conversation flow