We work with our stakeholders to develop an improved understanding of local issues, identifying gaps as well as opportunities to address workforce development and planning across health and social care settings.

We consider the need for upskilling existing staff, as well as new recruits and development of new roles linked in with demand, supply, recruitment and retention issues.

We give full consideration to future service delivery models and commissioning intentions for a coherent and systematic approach taking into account the system as a whole.

A Few Examples of Current/Previous Work In This Area…

  • North Central London Sustainability and Transformation Partnership Local Workforce Action Board

Community Matters was commissioned to programme manage activities in relation to the primary care and new models of care. We carried out a mapping exercise to understand training and development opportunities that are linked to the STP priorities (Wiring Diagram), identifying workforce implications of new care models. As part of this, we also engaged with wide group of staff across health and social care including strategist, leaders and commissioners through new employment models (links) workshop considering new ways of working; emergency department workforce event focusing on current career progression pathways.

Sustainability and Transformation Plan(STP) has been developed to deliver the NHS Five Year Forward View (https://www.england.nhs.uk/wp-content/uploads/2014/10/5yfv-web.pdf) vision, aiming to meet the needs of future patients in a sustainable way, by closing the gaps in health, finance and quality of care between where we are now, and where we need to be in 2020/21.

STP focusses on prevention, out-of-hospital services, delivery of seven-day services, new care models, quality improvement, and financial balance. There is a
strengthened ambition to improve access to primary care at all times, and deliver health and care services closer to patients’/service users’ homes.

Using the existing local networks such as Community Education Provider Networks, Community Matters is coordinating activities focusing on primary care workforce and aligning these with other local activities. We are also working with other STP work streams to identify the workforce implications of new care models, with a view to help plan for these implications to be delivered.

  • Workforce Skills and Competencies Mapping

We carried out a mapping exercise for workforce competencies and skills for City and Hackney Community, Primary and Social Care Nursing Education Super Hub identifying overlap of training between different professional groups and organisations, and determine priority areas for education and training.

It informed the education and training plan for the Super Hub.

  • Integrated Workforce Assessment Modelling Programme

Commissioned by Health Education England, North Central East London office, Community Matters project managed the Integrated Workforce Assessment Modelling Programme. This project aimed to increase the capacity and capability of CEPNs to undertake workforce development planning that is aligned to their
needs. As part of its delivery, Barnet, Newham, Tower Hamlets and Waltham Forest CEPNs were supported to identify their local priorities for workforce development.

  • NCL Nursing Super Hub

Developed by Community Matters, North Central London Nursing Super Training Hub increased collaboration and shared learning across five areas (Islington, Haringey, Camden, Enfield and Barnet) whilst developing sustainable strategies for recruitment and retention of the primary and community nursing workforce.

We successfully developed the Nursing Associate pilot for North Central London. The hub also successfully increased number of General Practice Nurses coming into primary care; enhanced  mentoring capacity in local areas; developed nursing student placements in primary care.

  • The Setting Up of Community Simulation Hub

We set up of a new Simulation Hub in Crouch End. Engaging relevant stakeholders, we coordinated the development of the Simulation Hub as a capital project and supported the stakeholders for financial projections, identification of income generation activities as well as publicity and marketing. We also provided support to develop structures and systems for its successful operation.

We provide our clients with an independent and systematic investigation approach into how, why, and to what extent the aims and expected outcomes of a programme or project has been achieved. We include a benefit analysis and lessons learnt as part of our approach.

We ensure that the principles of evaluation; ethics, confidentiality, accountability, competency, relevancy, objectivity and independence are adhered to.

We adopt a flexible approach while carrying out the task in hand to ensure newly emerging and or changing priorities are responded to throughout any evaluation.

A Few Examples of Current/Previous Work In This Area…

  • Locality Investment Plan Projects Health-Check
    Camden CCG contracted Community Matters to carry out a project health check for four projects within their Locality Investment Plan: Clinical Leadership Programme, Building Capacity and Capability of Non-Mental Health Clinical Staff in Camden and Islington Project, Integrated Networking Events Project, and
    Serious Incident Review Project. The health check assessed what each project set out to deliver, what was actually delivered and how informing the commissioners of the successes of the projects.
  • Chronic Obstructive Pulmonary Disease (COPD) Service Mapping
    Community Matters carried out a mapping exercise of the existing COPD services in Camden including community services and service user support groups. This work was commissioned by UCLH in partnership with Camden CCG. This led to the review of the COPD services, and options were developed by a working group led by UCLH and Royal Free for the future commissioning of these services.

Community Matters adopts the main principles of Prince II and MSP (Managing Successful Programmes) for programme and project management.

The main steps and considerations in our project management approach are listed below:

Identification – Pre-Project The project or programme is scoped and a project brief developed. The strategic fit and vision is defined in this stage, and the main project documentation drafted.

Definition / Initiation The project is fully defined and the documentation finalised and agreed. The project governance is developed and the required bodies including the project board are established. Project deliverables are also fully developed within this phase and the final timeline and project budget are agreed by the project board. Outcomes and benefits are also mapped out and their monitoring and measurement agreed at this phase.

Delivery The delivery of the project is managed using fit for purpose structures and tools. Reporting is carried out and any issues observed are captured through the issues register and lessons log. Any necessary changes to the project are controlled through the change request process, ensuring that all changes are agreed by the project board and documented.

Closure The project closure ensures that all lessons learned throughout the project are reviewed and benefits mapped out. Any benefits that have not been realised yet are handed over to the ‘business as usual’, together with a high level evaluation of the deliverables.

A Few Examples of Current/Previous Work In This Area…

  • Islington CEPN
    Supported by Health Education England, Community Education Provider Networks (CEPNs) are local networks to support workforce development across health and social care by strategically coordinating education and training activities in response to changing population demands, and local priorities.

    Islington CEPN was established as one of the first wave of CEPNs in 2014 and Community Matters was invited to manage the programme in May of that year. In its first year Islington CEPN carried out an integrated workforce assessment, identifying the local workforce’s education, training and development needs in order to better respond to local population health and social care demand through integrated care. Islington CEPN piloted the Care Certificate programme which has now been developed as an integrated training programme across Islington, Haringey and Camden. Islington CEPN is the pioneer for the concept of Super Hubs for the community and primary care nursing workforce, leading to the development of the NCL wide Super Training Hub. Islington CEPN continues to be a network that develops innovative solutions for local needs adopting new roles such as Care Navigators, Medical Assistants, Nursing Associates and EM fellowships.

    Islington and Haringey are working collaboratively towards the implementation of a population based approach to health and care delivery – the Wellbeing Programme. This seeks to bring together key partnerships across this smaller footprint to deliver a localised element of sustainability and transformation, aligned to that of the national STP (Sustainability and Transformation Plan).

    Islington CEPN is currently focusing on the rapid skilling up of primary and social care workforce for mental health conditions; introducing Traineeship to Level 7 projects, including apprenticeships and piloting group consultations. The CEPN is additionally developing an alignment between CEPNs and Care Closer to Home Integrated Networks (CHINs). Another aspect of the work includes the Identification and Referral to Improve Safety (IRIS) “domestic violence and abuse” training project.

  • Camden CEPN
    Supported by Health Education England, Community Education Provider Networks (CEPNs) are local networks to support workforce development across health and social care by strategically coordinating education and training activities in response to changing population demands, and local priorities.

    Community Matters was asked to develop Camden CEPN as a programme towards the end of 2014. We supported this process by engaging key stakeholders, facilitating a conversation about an agreed vision, and developing a programme in alignment with this shared vision as well as HEE priorities. Following the confirmation of funding for this programme, Community Matters was asked to also manage the delivery of Camden CEPN.

    In establishing the CEPN we engaged local health and social care organisations, including the voluntary sector as stakeholders and carried out research to determine the changing local population needs and demands. As part of our due diligence we examined how these wants and needs were currently met by the workforce and what development activities were then required to improve how these demands were met in a more integrated way.

    Hundreds of staff members have since benefited from the education and training activities we have developed. In 2016 and 2017 we established multi-professional learning groups in four localities in Camden. In these, people from different professional groups are able to learn together which strengthens the local networks and improves collaboration.

    In order to better coordinate all local activities in response to national and regional developments, Camden CEPN recently became the workforce work stream of the Local Care Strategy, which also aligns the local agenda with Sustainability and Transformation Plans.

    Camden CEPN is currently focusing on developing alignment between CEPN and Care Closer to Home Integrated Networks (CHINs). It is introducing local networks for newly qualified professionals as well as primary care professionals and developing patient facing sessions led by GP and pharmacists. The aim of this is to increase awareness of when to seek GP appointments. The CEPN is also piloting group consultations and introducing Traineeship to Level 7 projects, including apprenticeships.

  • Haringey CEPN
    Supported by Health Education England, Community Education Provider Networks (CEPNs) are local networks to support workforce development across health and social care by strategically coordinating education and training activities in response to changing population demands, and local priorities.

    Haringey CEPN was established in 2015 as a second wave CEPN. Community Matters was engaged in April 2015 to manage its development.

    Islington and Haringey are working collaboratively towards the implementation of a population based approach to health and care delivery – the Wellbeing Programme. This seeks to bring together key partnerships across this smaller footprint to deliver a localised element of sustainability and transformation, aligned to that of the national STP (Sustainability and Transformation Plan).

    Haringey CEPN is currently delivering Integrated Care Certificate Programme, Integrated Learning Events and MECC (Making Every Contact Count), in response to locally identified development, training and education needs.  The CEPN is introducing Traineeship to Level 7 projects, including apprenticeships and further developing mentoring and clinical supervision. Haringey are active in the development of student nursing placements, the Nursing Associate Pilot and the Health Care Assistants’ career pathway.

  • Enfield CEPN
    Supported by Health Education England, Community Education Provider Networks (CEPNs) are local networks to support workforce development across health and social care by strategically coordinating education and training activities in response to changing population demands, and local priorities.

    Enfield CEPN was established as one of the second wave CEPNs in 2015. The main aim of this programme was to establish a local network across health and social care sector to support Integrated Care Pathways through workforce development, education and training activities. Community Matters was programme managed Enfield CEPN between April 2015 and March 2018, coordinated its activities and ensured these responds to local, regional and national priorities.

    Enfield CEPN successfully re-established Practice Nurse and Practice Managers’ Fora, as well as developing and delivering a number of key education and training.

  • BHR CEPN Supported by Health Education England, Community Education Provider Networks (CEPNs) are local networks to support workforce development across health and social care by strategically coordinating education and training activities in response to changing population demands, and local priorities.
    The Barking and Dagenham, Havering, and Redbridge CEPN was established in early 2015 as a second wave CEPN and Community Matters was asked to programme manage the network in August of that year. After engaging the network’s key stakeholders we worked with them to identify local needs and to develop and deliver education, training and workforce development activities. As part of the BHR CEPN Programme Management, we translated local needs and priorities into successful funding applications with defined projects, and supported local stakeholders to deliver these projects.
    In particular, Community Matters managed and coordinated the delivery of;
    -General Practice Nursing/New to Practice Nursing Schemes
    -Localities Investment Fund activities
    -Transformation Fund activities
    -CEPN Governance Restructure
    -Network Development, including defining stakeholder
    -Effective reporting to Health Education England

    Community Matters also carried out and regularly reviewed a stakeholder analysis and developed a communication and engagement strategy based on this. Community Matters also led the communications activities, including the production of regular e-newsletters and management of the BHR CEPN social network accounts.

  • International Philosophy Exchange in Action Project Development and Management
    Community Matters, in partnership with Balik Arts and TED College in Turkey, developed The International Philosophy Exchange in Action Project and successfully secured funding from the European Union for its delivery. As part of this, a group of young people in Turkey and in the UK have taken part in an educational project that explored the cultural exchanges between different parts of the world. There was a particular focus on Anatolian philosophers and how they influenced European values, including equality, human rights and responsibilities, and democracy. Cambridge University was also engaged as a delivery partner in this project.

When the various services delivered by clients are spread across a range of different disciplines or departments we aim to make the service delivery and in particular end-user experiences as seamless as possible. Not only do our clients often have specific services in many areas but they also partner with external organisations.

Our partnership approach allows us to work closely with our clients to understand their business processes and identify key opportunities for integration.

The areas in which Community Matters assists clients are:

– Mapping of services with clearly defined areas of customer facing services and back-office / support functions
– Identifying overlaps, duplications across departments and organisations
– Understanding service specifications and expectations
– Agreeing the end result
– Developing a design brief
– Carrying out a functional assessment
– Defining a new business model and the change process
– Supporting organisations to implement the change process
– Using Quality Improvement methodologies as an integral part of change processes

A Few Examples of Current/Previous Work In This Area…

  • Leadership Development Assessment Support
    Community Matters provided leadership development support to NHS London. This included using 360 Feedback Surveys and identifying strengths, weaknesses and learning and development needs. It resulted in the production of individual and team learning and development plans, supporting individuals to increase their resilience within a fast-changing and a highly political environment.

Community Matters partners with clients to gain a deeper understanding of the changes in their working environment. Our ability to discern how the services provided correlate to our clients’ vision, enables us to achieve superior results from our carefully tailored programmes.

We then implement a change process which typically examines:

– Business process improvements
– Benefits identification, measurements, assessment / evaluation and realisation
– Identification of overlaps / duplication
– Re-defining the process and reconfiguration
– Identifying and realising efficiencies

A Few Examples of Current/Previous Work In This Area…

  • Business Planning and Management Support
    Community Matters was commissioned by Minik Kardes Children’s Centre, to provide them with consultancy support to transform their services. As part of this work, surveys were carried out with staff members and service users, a SWOT analysis was facilitated and a 5-year strategy and business plan was developed. Following this, Community Matters also provided day-to-day management support for the implementation of the business plan, and the review of organisational structures and policies. This also included the development of new projects and successfully securing their funding.